FAQs

Bella2Bello’s mission is to help promote the beauty that’s found in all women and men with the ultimate aim of creating products that are not only aesthetically beautiful but also help to enhance and improve the quality of life for all. All our massage products are beautifully designed and provide the best quality materials along with world class manufacturing resulting in nothing but the best in class in all we sell.

ORDERING

In order to place an order online, simply log on to www.bella2bello.com. The process is really simple. 

To shop at Bella2Bello, just identify the product you would like to buy and select the "Add to Cart'' option. This option is usually found alongside the item. Simply click the option and let the item rest in the Cart. Every time you select "Add - to - Cart," the product will be automatically saved in your Cart, simply proceed with purchase from the cart. 

In order to proceed with the "Checkout" process, you will be directed towards the Login / Register page. Whenever you wish to access the site, simply log - in to your account using your unique identity name and password. New users can generate your Log - in using the "Register me" option to sum up the orders.

If you are a 'New' user, all you have to do is click www.bella2bello.com and click the "Login/Register" option. A new window will prompt you to fill in your details. You will be prompted to feed in your desired password and re-enter the password. D0 read the terms of Use / terms & condition of the website. If you are satisfied, click ok and your account will be created. You can access your account at your convenience for shopping instantly or even creating your wish list and placing an order and buying it at your convenience.

Not essentially. We ship and obtain a huge volume of equipment on a daily basis and hence our inventory always keeps on changing. In order to know our exact stock, kindly drop us an email at info@bella2bello.com.

It normally takes up to 48 hours to process an order, but if it takes more than that, please feel free to contact us at info@bella2bello.com 

If you are a registered user, you can check your order status any time by clicking the "My Account" link at the top of the site. You will also receive an order confirmation email within minutes of submitting an order and a ship confirmation email with a tracking number when the order is processed and shipped.

You can always cancel and re order, your payment will be refunded within 5-7 working days. Or you can send us an email at info@bella2bello.com with details on the products you want to add to the order and pay the remaining amount through PayPal.

No, at the time we do not offer Gift Packaging.

At the Information page, fill in the space for “Discount code” with the Promotional code you want to use and we will automatically lay the discount in your billing.

If you choose to pay by "Credit / Debit card", you are taken to the BANK Payment Gateway, where you will be prompted to enter your CC details and click on submit to proceed.

SHIPPING & RETURNS

FREE SHIPPING WITH ANY PURCHASE - Within the 48 Continental States: Our Free Shipping Policy applies to all orders, shipped via standard shipping for the United States of America (except Alaska, Hawaii, and APO/FPO addresses)

We don't accept orders from Canada and Alaska, Hawaii, and APO/FPO addresses ONLINE. Sorry for any inconvenience. Please call our Customer Service at +1 424.273.1569 to make a phone order.

All U.S. orders will be shipped the same or the next business day if the item(s) is(are) in stock.

Any order placed on nights, weekends, or holidays will be processed the following business day.

Stationary Tables are shipped via LTL and may require additional time for processing. LTL free shipping does NOT include below additional services:

* Call before delivery

* Limited access delivery

* Do not break down pallet

* Liftgate at delivery

* Inside Delivery

Any questions please call +1 424.273.1569 or email info@bella2bello.com for more information.

If you are not satisfied with your portable table, chair, or accessory, you can return it within 30 days after the original ship date for a full refund (excluding shipping charges on the original order, a total 20% of the purchase price will be applied for free shipping purchasing return). Standard stationary and electric tables, may be returned within thirty (30) days for a refund on the subtotal (excluding shipping and handling charges on the original order) less a 20% restocking fee. Refurbished or used products are not refundable.

Customers will be responsible for all returning shipping charges.

All returns must provide proof of original purchase to obtain a RA-number (Return Authorization).  RA-number must be referenced on the shipping label when returning.

Products must be returned in original packaging, in like-new condition. Customers are responsible for the correct re-packing of products when returned to ensure damage does not occur during shipment.

For returns, international customers are responsible for all shipping charges as well as any applicable duties and taxes.

You may change or cancel your order at any time before the order ships out; however, doing so will incur a change/cancellation fee of 20% on the subtotal of the original order. Bella2Bello will only issue a Check for canceled orders. We do not accept any changes or cancellations on custom orders. For urgent orders, we can “rush” and reduce the production lead time in half for a fee of $45 per portable, $85 per production portable or stationary / lift, and $15 for accessories. 

We're processing returns within 30 business days once your return reaches our warehouse.

As we are trying to keep our people and community safe by taking extra measures at our warehouse such as limiting the number of people working at any given time, there might be delays to process refunds. If you haven't heard back from us about your refund within 30 business days from the time your package reaches our warehouse, contact us at info@bella2bello.com.

This area’s local courier isn’t accepting any deliveries; how do I return my order?

We ask that you hold onto your item and reach out to us at info@bella2bello.com.  We're grateful for your business. 

In case your billing address is different from the shipping address, click on the address box and enter the details carefully. Post that you can click BACK or Check-out to amend any info you entered incorrectly.

PRODUCT FEATURES

Yes, Bella2Bello gives you a long range of Massage tables and chairs, handheld electric massagers and accessories that are mostly used by Professional therapists or masseuses.

Yes, all our products meet California Air Resources Board Law (CARB) making them eco-friendly and are equipped with carcinogen free and toxin free upholstery to keep you safe.

Bella2Bello comprises a high-quality assortment of Portable Massage Tables & Chairs that are easy to carry and easy to set-up anywhere, anytime.

All the upholstery used in the products are breathable, oil/water proof, non-toxic and super comfortable. We also have Posture correcting chairs to keep your spine in the right position and prevent humpbacked from getting worse. 

We have Posture Correcting Chairs and a whole category of Healthy Furniture with Saddle stools and Standing Electric Desks to maintain your posture and keep your spine in the right position. They also help counteract the negative effects of a sedentary lifestyle or a sedentary job where you sit more and stand less.

Packed with quality features, all the massage tools are wireless and hassle-free, ergonomically designed for all specific areas of the body like neck, head, knees, ankles and legs that are commonly stressed during workouts or working through a sedentary job. All the massagers are equipped with adjustable digital speed settings, heating technology and are easy to carry which makes them easy to set-up and operate anywhere.

Yes, all our products can be used for Home Spa or Home massages as they are small, compact, foldable and adjustable that fit anywhere easily.

We also have two different complete Home Massage Kits that have convenient and compact home massage tools that provide all the functions needed to get a therapeutic massage without having to leave the comfort of your home.

Our Massage Bolsters are made of easy-to-clean Silky Soft Environmental Skin Touch PU Upholstery that is water, oil, and abrasion resistant. The most popular size we have is 6"x4.5"x26".

Increases circulation, facilitating maximum blood for optimum body function.

Increase the pulse, therefore the heart pumps faster.

Increases cell metabolism, thereby increasing the rate at which the body processes nutrients and toxins.

Gives the client a deeper sense of relaxation quicker.

Makes sessions less tiring for therapists

We have a long range of protective and travel compatible anti-germ keys that are made of zinc alloy which makes them strong and durable but light at the same time.

We also have handmade vegetable treated leather N-95 masks that are adjustable, light-weight and soft to touch.

Yes, we do provide written instructions for all our Products so you can easily set them up on your own and use them at home, clinic or a Spa.